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Unable to Update Contact Information via SSS Online? Now You Can



The Social Security System (SSS) announced that member may update their contact information online starting May 16, 2022.

SSS President and Chief Executive Officer Michael Regino said members using their My.SSS account can update or change their contact details, such as telephone number, mobile number, mailing address, foreign address, and e-mail address, without visiting any SSS branch to file their member data change request.

Those with no existing contact information except their mobile number may also update their contact details. On the other hand, members without registered mobile numbers with SSS need to visit any branch office to submit their mobile number using the Member Data Change Request Form and set a branch appointment through their My.SSS account or they can do walk-in transactions following the schedule based on the last digit of their SSS number.

“We exerted all our efforts to expedite the completion of all the necessary IT enhancements for the My.SSS and provide our members a more convenient way of updating their contact information at the comfort of their homes or offices, 24/7. Moreover, it has always been our goal to give a better service to our members and help them facilitate their SSS transactions,” Regino said.

SSS has suspended the online updating of contact details on the My.SSS since August 3, 2021 to enhance the online portal and boost its security features to protect the confidential information of its members.

The online updating of members’ contact details has now been reverted to give its members a more convenient and safer way of updating their SSS records.

You can update your contact information by logging in to My.SSS account and access the “Update Contact Info” which you can find in the “Member Info” menu. You can also update or change your contact numbers, e-mail addresses, and mailing addresses, except your home address, and submit them online.

SSS will send a notification message to your existing or new e-mail address and mobile number. You just need to confirm your request to update your contact details by clicking the link sent to you.

SSS members only have three days to confirm their request since the link will immediately expire after that period, and they will have to repeat the process once again. After confirming their request, the updated contact information will take effect after two days and SSS will notify them that their contact details have been updated.

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