‘No Return, No Exchange’ Policy Signs Deceptive, DTI Says

(PIA) — The Department of Trade and Industry (DTI) said the display of “No return, no exchange” policy sign anywhere in the store or printing in sales contracts or official receipts is deceptive.

“By provision of law, sellers are obliged to honor their implied warranties and grant corresponding remedies to consumers,” said Trade and Industry Development Specialist Christopher Diaz, during DTI’s Basic Consumer Education conducted recently at Imbatug, Baungon, Bukidnon.

Diaz explained that the “No return, no exchange” policy creates the wrong idea that consumers do not have the right to return shoddy or defective goods or remedies in case of imperfect service.

He emphasized that the “No return, no exchange” sign is considered deceptive because consumers may return the defective goods in case of hidden defects but they may not do so due to such wrong information.

Pursuant to the Implementing Rules and Regulations of R.A. 7394, or the Consumer Act of the Philippines, the words “No Return, No Exchange,” or words to such effect shall not be written into the contract of sale, receipt of sales transaction, in any documents as evidence of sale, or anywhere in the store or business establishment.

Diaz said the official receipt is the best proof of purchase. However, he said, consumers may still demand replacement or refund if they can prove that a defective item was bought from a certain store.

Hence, for some concerns and suggestions, Diaz said, consumers are advised to visit the nearest DTI Office. (Eriberto A. Taban-ud, Jr. CTIDS-DTI /RLRB, PIA-Bukidnon)