DSWD to Change Some of Its Hotline Access Numbers

QUEZON CITY, September 24 — The Department of Social Welfare and Development (DSWD) announced today that it will change its service provider for its secondary hotline access numbers.

As such, the DSWD’s text hotlines, which include the 11-digit access number 0917-890-2327 and short-digit access numbers 3456 and 2327, will no longer be active.

All messages that will be sent to these numbers will no longer be received by the Department’s short text messaging (SMS)-based information systems, such as the Pantawid Pamilyang Pilipino Program (4Ps) grievance system and its system of reporting disaster assistance-related concerns.

In the meantime, the public may send their concerns to the DSWD through its primary text hotline access number, 0918-912-2813 or through email address inquiry@dswd.gov.ph.

The public may also send their complaints or inquiries about the programs or services of the Department through the DSWD Disaster Response Management Bureau’s (DRMB) e-Reklamo platform, a web-based complaints management ticket system. It may be accessed through the following ICT channels:

• http://ereklamo.dswd.gov.ph/ website wherein each complaint is assigned a unique ticket number that can be used to track the progress and responses online. A valid email address is required to use this system.
• Email to ereklamo@dswd.gov.ph

DSWD Secretary Virginia N. Orogo said “rest assured that we will immediately inform the public of the new secondary hotline numbers once available as DSWD is keen on communicating with the public. In the meantime, those who have questions, complaints or feedback may use the abovementioned contact information. (DWSD)