Manulife Implements Customer Service Improvements

Manulife recently implemented service improvements as part of its efforts to put the customer at the heart of its business.

Beginning with its aggressive drive to open more branches nationwide, the company has opened six new branches since the beginning of the year, bringing its national footprint to 38 branches across the country. In an effort to increase accessibility to its over 200,000 customers, the company is expected to hit its target of 50 branches before the end of 2016.

The Manulife Customer Care hotline extended their operating hours starting this August to accommodate calls beyond regular office hours. Inquiries are now accepted from 8AM to 8PM, from Monday to Friday.

“Our focus is our customers and how we can make it simpler for them to secure their futures. We aim to deliver what they want and what they need in a manner that makes it easy and convenient for them to do business with us,” said Ryan Charland, Manulife Philippines’ President and CEO.

Paying insurance premiums has also become easier with the acceptance of debit cards and credit cards operating through other fund transfer networks like American Express, JCB and CUP when paying over the counter at Manulife branches.

Enhancements have been made to MyManulife, Manulife’s online customer service portal. Policy contracts, coverage details, account balances, and transaction history, can now be viewed online. In addition to these, payments, requests for SMS alerts, enrollment to online statements, change of payment mode, and updating of personal information may also be facilitated through MyManulife.

“As their partners in starting their stories and building the future they desire, we aim to delight our customers and exceed their expectations at every opportunity,” added Charland.

Manulife Customer Care can be reached at 884-7000 from Monday to Friday, 8AM to 8PM. For information on Manulife branch locations, or to access your Manulife policies online, visit www.manulife.com.ph.