BPI Notches 11th “Best Retail Bank” Win in Asian Banker Awards

Bank of the Philippine Islands, for the 11th time, was named 2015 Best Retail Bank in the Philippines by The Asian Banker since the esteemed publication and its International Panel of Advisors started the awards program in 2002.

The Best Retail Bank award highlights BPI’s strong leadership in retail banking through its commitment to sustainability, profitability, and providing best-in-class technology and distribution channels.

“BPI’s success is a result of many developments rooted on the bank’s focus on its customers,” says Natividad N. Alejo, Head of Retail Clients Group. “Among the bank’s biggest achievements that merited this award is in the area of electronic banking. Currently, eight out of 10 transactions of BPI clients are carried out through our electronic channels.”

Ms. Alejo adds that BPI’s enhanced BPI Express Mobile app for iOS, Android and Blackberry devices is consistently the most downloaded finance app in the country. “BPI Express Mobile has not only helped drive BPI’s customers into the digital banking space, it has also made a lot of Filipinos more at ease with electronic banking,” she says.

Through the years, BPI has consistently made an impact in retail banking by providing clients with product and service innovations. Apart from the mobile app, BPI is the first and only bank to offer in-branch electronic assistants, called BEAs, which facilitate and shorten over-the-counter transaction processes. BPI also has the most number of cash deposit machines deployed the country.

These innovations, together with the strong financial advisory offered by its roster of relationship managers and branch personnel, were considered in the The Asian Banker Awards, considered the most prestigious, comprehensive and anticipated awards program that recognizes excellence among the world’s leading retail financial institutions in 42 countries in the Asia Pacific, Central Asia, the Middle East and Africa.

“2014 for BPI was all about deepening relationships with all of our clients, and we offer this award to them,” says BPI President and CEO Cezar P. Consing. “Awards like this show that we keep on improving for the sake of our customers. It also allows us at BPI to think, grow, evolve and continue to provide solutions so that our clients can achieve their financial aspirations,” he adds.

In January this year, BPI was also named best trade finance bank in the Philippines by New York-based Global Finance Magazine, citing the bank’s strong international network, investment in technology, and specialized talent.