‘Customer Service Seminar’ Given to Fast Craft Crew

To improve services of the region’s fast crafts, the Department of Tourism (DOT) 7 conducted recently a two-day seminar workshop on ‘Effective Customer Service’ to fast craft employees and crew at the Cebu Grand hotel, Cebu City .

DOT-7 regional director Rowena Montecillo said the event was to address the complaints from the passengers of local fast crafts reportedly operating with low-quality customer service and sanitation, among other issues. Montecillo said the complaints were raised to the Economic Development Committee of the Regional Development Council (RDC-EDC), prompting them to call the fast craft operators to send their crews and employees to the two-day seminar workshop.

Motencillo said among the complaints were the sanitation issues at the Pier 1 (Cebu City), which is currently being renovated, poor coordination at the luggage claim section, delays in the arrival and departure, and safety and security of passengers. She said they also tackled the accreditation of fast crafts.

It was last May when EDC committee was formed to look into these issues, not only in Cebu but also in all ports all over Central Visayas.