SSS Implements Number Coding in 61 Selected Branches To Regulate Walk-in Transactions

The Social Security System (SSS) is implementing a number coding system and modified service procedures in handling transactions in 61 selected branches nationwide.

The new procedures aim to regulate the number of people transacting in SSS branches amid the ongoing coronavirus disease 2019 (COVID-19) pandemic.

SSS Circular No. 2020 – 017 was signed by SSS President and CEO Aurora C. Ignacio on Wednesday that limits the number of walk-in transactions in the branches.

It also prescribed the weekly schedule wherein members and employers (ERs) can do their transactions with SSS. The schedule is based on the last digit of their Social Security (SS) or ER ID numbers.

Under the circular, SSS will implement the number coding system and modified service procedures in all 51 branches in the National Capital Region.

In Luzon, the new procedures will be implemented in Baguio, Dagupan, Bacoor, and Biñan branches. Meanwhile, in the Visayas and Mindanao, it will also take effect in Cebu, Lapu-Lapu, Bacolod, Iloilo-Central, Cagayan De Oro, and Davao branches.

Walk-in transactions in these branches will be limited to the payment of contributions and loans, compliance to the SS Number Application thru the SSS web, pick-up of Unified Multi-Purpose Identification (UMID) card, presentation of original documents to support claim applications, and other justifiable reasons.

SSS advised members and employers to conduct their transactions on the prescribed schedule.

For SS or ER ID number ending in:

• 1 or 2 – Mondays
• 3 or 4 – Tuesdays
• 5 or 6 – Wednesdays
• 7 or 8 – Thursdays
• 9 or 0 – Fridays

For transactions such as funeral and death claims, the SS number of the deceased member will be the basis for the number coding schedule.

If the prescribed transaction day falls on a declared holiday, the member or employer may transact on the next working day. In case a system downtime occurs, the branch will set an appointment for members and employers waiting in line.

The transacting public can use drop boxes to submit documents for transactions that were not mentioned and are not available through the SSS’s online channels.

“Through these alternative branch service procedures, we are hoping to limit our stakeholders’ risk of exposure to COVID-19. We have also expanded our online services in the My.SSS web portal so that they can transact with us at the convenience of their homes or offices,” Ignacio said.

The SSS encourages members and employers to use its digital platforms for their SSS transactions, if available, to avoid having to queue in its branches.

Members may access their contribution records, check the status of their benefits claims and loan applications, and make other transactions through the My.SSS web portal at www.sss.gov.ph, SSS Mobile App, Text-SSS at 2600, and Interactive Voice Response System (IVRS) at 7917-7777.