PLDT Signs New Deal with Software Firm for IT Infra Upgrade

PLDT has expanded its partnership with international software company Amdocs for the modernization of its IT infrastructure as it focuses on providing digital services to its subscribers.

The telco firm has signed a new agreement with Amdocs for the management and development of PLDT and Smart’s IT infrastructure for six years through the introduction of artificial intelligence, machine learning, analytics, and robotics to their operations.

PLDT and Smart will be able to efficiently deliver digital services at a lower cost to its customers through the automation of its operations.

“Our successful collaboration with Amdocs gets stronger as we continue our digital journey. This agreement will further boost our efforts to enhance customer experience and engagement,” Manuel V. Pangilinan, Chairman, President and CEO of PLDT, said in a statement Friday.

Last January, PLDT, Smart and Amdocs signed a seven-year master transformation agreement on the modernization of IT applications and introduction of digital technologies. (PR)