IT-BPO Executives Promote Outsourcing Software Apps Development to PH

IT-Business Process Outsourcing (IT-BPO) executives promoted outsourcing of software and apps development during the webinar on “Creating technologies that deliver value: Leveraging on Philippines’ talents to build apps and software solutions” on 24 September 2020.

This webinar is the 7th installment of the eight-part “Global Business Processes Powered by the Philippines Webinar Series” organized by the Philippine Trade and Investment Centers (PTIC), Philippine Embassy, and Consulates General in the United States. The webinar series aimed to promote the Philippines as the preferred destination for outsourcing and offshoring among small and medium-sized businesses in the United States.

Pointwest Technologies Corp. Business Development Manager Juanloz Botor and Member of the Board of Directors and Solutions Development of Advanced World Solutions (AWS), Inc. Vice President Vincent Remo served as resource speakers in the online event.

Juanloz Botor of Pointwest gave an overview of the Philippine IT industry and the different types of IT solutions that are being outsourced in the country. Mr. Botor mentioned that there are about 650,000 IT professionals in the Philippines providing legacy IT services and digital solutions as well as supporting IT platforms and products and that a number of top multinationals outsource to the Philippines. The country’s scalable talent pool, cost competitiveness, excellent infrastructure, government support, and proven track record are some of the reasons cited why many firms outsource/offshore their IT operations in the Philippines.

Vincent Remo of AWS, meanwhile, spoke about outsourcing IT solutions as a business strategy. He discussed that companies use third-party service providers to allow them to focus on their core business, leverage on the knowledge and IT base of their partners, strengthen their business continuity, mitigate risks, gain access to new markets, lower operational costs, and allow greater flexibility in resource ramp-up and ramp-down. Mr. Remo also tried to dispel some of the myths surrounding outsourcing. Contrary to popular belief, outsourcing is not just for big businesses only. Companies may opt to start small – contracting a few Full Time Equivalents (FTEs) or outsourcing small projects in the beginning just to test the waters. Outsourcing does not equate to low cost ergo poor quality. IT-BPO companies adhere to international quality standards and client’s privacy and security policies and implement a robust governance model to ensure that communication, reporting, project management, and other processes comply with service level agreements. Generally speaking, there are three (3) types of engagement models in IT outsourcing: onsite/staff augmentation, project-based development, and offshore development center/extended floor set-up.

Pointwest was founded in 2003 by pioneers of the Philippine Global Sourcing industry and serves many of Fortune 100 establishments. The company provides digital offerings in data analytics, data management, robotic process automation, experience design, cyber security, mobility, and cloud computing. Meanwhile, Advanced World Solutions, Inc. (AWS) is a leading offshore IT-BPO service provider with 27 years of proven track record in customized software research & development, hardware/software testing, and maintenance of systems for different business domains, including finance, manufacturing, retail and healthcare. The company has recently expanded its offering to include solutions covering mobile/cloud-based business applications, process automation solutions, analytics and artificial intelligence.

The recorded version of the webinar is available at the Philippines ITBPM YouTube Channel: https://www.youtube.com/watch?v=HGO2CtDTK9A&t=28s

To know more about outsourcing, interested parties can also contact the nearest PTIC, Embassy, and Consulates General of the Philippines in the US. (DFA)