Globe Business Launches Comprehensive Platform for Customer Care

Partnership with global contact center provider Interactive Intelligence, Inc. enables multi-channel contact center automation functionality

Committed to enable its enterprise clients to provide the best experience to their customers, Globe Business recently launched the Globe Contact Center Solution, an all-in-one internet protocol (IP) communications software suite that provides multi-channel contact center automation functionality for mid-sized to large organizations.

The enterprise ICT arm of Globe Telecom worked in close collaboration with Interactive Intelligence Inc., a global provider of contact center, unified communications, and business process automation software and services, in launching the robust cloud-based, single platform solution which will allow companies to take a highly-personalized, all-in-one approach to customer care.

According to Globe Senior Vice President for Enterprise Group Nikko Acosta, “This partnership fortifies the goal of Globe Business to provide customers access to some of the world’s leading information and communication technologies, enabling them to elevate service levels and customer satisfaction. With this innovative customer care solution, companies can improve operational performance with real-time monitoring and full-time operational visibility.”

Meanwhile, Interactive Intelligence Inc.’s Chief International Business Officer Gary Blough said, “This service makes a company’s customer touch points more flexible by offering varied contact options such as voice, email, fax and chat, as well as SMS, business objects, and social media.”  He also mentioned that the new service offering enables enterprises to develop and manage creative outbound campaigns to build brand and customer loyalty and open up new revenue streams.

A voice technology workshop featuring the solution was conducted during the launch, as well as knowledge sharing sessions of the latest contact center trends and market opportunities by information technology professionals from the business process outsourcing, manufacturing, financial, healthcare, retail, and services sectors.

Globe Business has been creating a wonderful ICT landscape for industries, commercial enterprises as well as their customers by providing a comprehensive range of interconnectivity solutions engineered according to their business requirements, enabling them continuous access to information. Its portfolio of products and services encompass mobile, wire line, broadband, data connections, Internet and managed services, among many others.  For more information on running your business with Globe Contact Center Solutions please visit business.globe.com.ph or get in touch with your Globe Business Account Manager.