DSWD Opens SMS and Voice Hotlines for Listahanan

The Department of Social Welfare and Development (DSWD) has set up voice and text hotlines to respond to queries and complaints regarding the upcoming implementation of the Listahanan 2nd round of assessment.

The Listahanan is an information management system that contains a comprehensive list of families in need of social protection programs and services. It is made available to national government agencies, local government units and other social protection stakeholders.

The 2nd round of assessment, which will cover 15.3 million households nationwide, will identify poor families who will be prioritized for anti-poverty programs and services. This activity will also enable the Department to track changes and developments in the lives of poor households who were identified in the previous assessment.

Currently, the DSWD Field Offices are screening and hiring field staff who will conduct the assessment. Interested applicants may submit their application personally or via official e-mail of the nearest DSWD Regional Office or the Social Welfare and Development Team office in the province. Details of the vacancies are posted on the DSWD website.

“To ensure that the information that we will generate from this nationwide activity will be of highest integrity, we need the public to participate and provide feedback on its implementation and output,” DSWD Secretary Corazon Juliano-Soliman said.

The public is encouraged to send complaints and queries related, but not limited to, status of application for field staff positions, misconduct of Listahanan field staff, inclusion of non-poor and exclusion of poor in the list, and families/households not assessed during the assessment, among others.

The public may reach the Listahanan through voice hotline number (02) 717-3770 local 88878 for inquiries and 88876 for grievances.

Meanwhile, others may send their concerns to text hotline numbers 0918-9122813 for Smart and Talk N’ Text subscribers and 0917-8902327 for Globe and Touch Mobile subscribers by texting Listahanan<space>name<space>location<space>grievance/inquiry. They may also reach Listahanan through its email address ask.listahanan@dswd.gov.ph or its official Facebook page at www.facebook.com/listahanan.official.

Complaints and inquiries will be received by the National Project Management Office (NPMO) and forwarded to concerned regional offices for resolution. Regional hotline focal persons can check and monitor transactions through a text hotline system accessible through the internet.

Complainants will receive notification once their message has been received. They will be given updates on the status of complaints until these are resolved.

Source: www.dswd.gov.ph