Call Center Agents Clamor for Facility to Address Employment Documentation

Cebu call center agents call for one-stop shop or facility to solve employment documentation concerns.

In a meeting with Cebu Governor Hilario Davide III, Cubicall representative Mel Infante briefed Davide of call center agents’ concerns about difficulties in the compliance of employment documents required of them by their respective employers.

Some national government agencies were represented in that meeting at the governor’s office, including Social Security System, Bureau of Internal Revenue, PAG-IBIG, National Bureau of Investigation, and National Statistics Office. The functions of these offices are basic to documentation for employment.

Davide was more than willing to help the I.T. sector find solutions to their concerns as he urged the national government agencies to seriously look into it.

Infante disclosed that working on the graveyard shift is the primary problem of many newly-hired I.T. workers. It is a struggle considering the time element commuting to the agency concerned.

The Bureau of Internal Revenue has considered setting up an outlet at I.T. Park and so have the other government agencies. Others have online applications, which partially ease the I.T. concerns.

What the governor would like to see is that access to the one-stop shop should not be limited to just one call center but to all call centers at the I.T. park.

In the meantime, temporary solutions are available. According to the national agency representatives, the I.T. leadership just needs to come up with announcements from time to time to ready everyone on a particular day a government agency has a call to make. (by Jose Jason Villarba, Cebu PIO Intern)

www.cebu.gov.ph