BPI Users Report Deductions in their Accounts as Bank Experiences Glitch

Several customers of the Ayala-owned Bank of the Philippine Islands (BPI) were surprised to discover unauthorized deductions on their accounts on Wednesday, January 4, with the bank attributing the issue to a glitch.

BPI said in a tweet that some debit and e-commerce transactions made between December 30 and 31, 2022, were posted twice, hence the seemingly unauthorized deductions being notified to the bank’s customers.

Moreover, the bank reassured customers in another tweet that their accounts are safe and secure, and said it is working to reverse the duplicate transactions as soon as possible.

However, some users have reported that the bank’s mobile banking app has been inaccessible, and online banking has experienced intermittent availability due to the high volume of inquiries.

Meanwhile, the Bangko Sentral ng Pilipinas (BSP) said in a statement that it is closely coordinating with BPI to address the issue of the double debit transactions, and has instructed the bank to submit a timeline and updates on the reversal of the erroneous transactions.

It is currently unclear how many BPI customers have been affected by the glitch.

This incident has caused concern among BPI customers, who have taken to social media to express their frustration and seek assistance from the bank.

BPI has responded to the influx of inquiries, stating that it is doing its best to resolve the issue as soon as possible. The bank has assured customers that it is taking all necessary steps to prevent similar incidents from occurring in the future. (GFB)