TELUS International Philippines Turns the Spotlight on More Than a Thousand Tenured Employees

Going beyond exclusive perks and benefits, leading BPO and digital solutions provider TELUS International Philippines (TIP) went the extra mile this year as it recently celebrated its 2019 Service Milestone Awards for 1,057 employees, who have spent their 5th, 10th, and 15th years with the company. The awarding ceremonies officially kicked off as the company feted 263 10-year service milestone awardees and 64 15-year service milestone awardees at the EDSA Shangri-La, Manila. Meanwhile, the 730 five-year service milestones awardees were recognized at TIP sites located across five different locations in Metro Manila.

Celebrated since 2013, the Service Milestone Awards is an annual event that recognizes TIP’s tenured employees and their contributions to the company.

Among the roster of the 2019 Service Milestone awardees is Rajiv M. Dhand, TIP Regional Vice-President and General Manager for Operations, who started his career as the program head for one of the company’s pioneer accounts.

In his speech, Dhand said, “I think there are two constituencies that make us successful. First, it’s our leaders. Our leaders have a lot to do and they have their own daily lives and businesses as well. If they had not taken the time to recognize the talent, to groom us and mentor us, we would not be this successful. And most importantly, our families and loved ones. You have been the anchors who support us day in and day out.”

Joining Dhand is Vic Catanghal, TIP General Manager for Learning and Development, who celebrated his 10th year with the company.

“What was initially a curiosity into the world of contact centers years ago became, for me, a journey of self-discovery and acceptance. I can say with great certainty that my definitions of the words ‘leader’ and ‘partnership’ have been refined here light years away from my initial concept of an authority,” said Catanghal, who started his career in the field of contact center operations.

“It was here that I have come to embrace the underlying spirit of replacing words like ‘employees’ with ‘team members,’ how we underscore the concept of team with ‘supporting managers’ rather than pointing out how people are above or below others in a corporate chain,” he added.

While there are those who have chosen to continue their path in other functions and departments, there are many who have chosen to stay in the field of contact center operations. One of them is Sarah Rosello, who rose through the ranks from call center agent to operations manager.

“Looking back, I realize it’s the culture and the people here at TELUS International Philippines that encourage me to stay. It’s the caring and loving culture that sparks my desire to show up to work every day and give my best in all that I do. That same culture, which keeps evolving to something better, has ignited an eternal flame in me, challenging me to always try to be a better person,” said Rosello in her speech.