3 Major Rights Every Air Passenger Should Know

Traveling is a fulfilling experience, a much-needed escape from the hustle and bustle of daily life. Whether it’s exploring a tourist spot in the Philippines or venturing abroad, each journey creates pleasant and lasting memories.

However, there are times that traveling can be stressful too, especially during delays, flight cancelations, or damaged baggage. Knowing your rights as a passenger will help you protect yourself and get proper compensation when misfortunes happen.

Here are three major rights of an air passenger:

1) Right to Be Provided with Accurate Information Before Purchase

a) Right to full, fair, and clear disclosure of the service offered and all the terms and conditions of the contract of carriage;
b) Right to clear and non-misleading advertisements of, and important reminders regarding fares;
c) Right against misleading and fraudulent sales promotion practices.

Transparency is essential before you purchase your ticket. Knowing all the information and the terms of the flight will help you find better options while trying to book a flight.

2) Right to Receive the Full Value of the Service Purchased

a) Right to be processed for check-in
b) Right to sufficient processing time
c) Right to board aircraft for the purpose of flight

Every airline should do its part in ensuring you the full experience of what you paid for.

3) Right to Compensation

a) Right to compensation and amenities in case of cancellation of flight
b) Right to compensation and amenities in case of flight delay and exceptions thereto
c) Right to compensation for delayed, lost, and damaged baggage
d) Right to compensation in case of death or bodily injury of a passenger
e) Right to immediate payment of compensation

Every passenger should be fairly compensated in times of inconvenience. It is the responsibility of the airline company to make sure their inconvenienced passengers are given fair compensation to help them move to another flight or assist them during unfortunate events.

Knowing your rights is important and empowering. It protects you from abuse and injustice. It also ensures that you are treated equally and compensated fairly. (ASC)